17 March 2010 - ICS forum hosted by Unilever and Careline Services
Chiswick, London
Forum looking at partnership working hosted by Unilever and Careline Services Limited.
Unilever and Careline Services have worked in partnership to run Unilever's call centre.
Topics include:
- Overview of how Unilever and Careline Services work in partnership: Mike Wills, manager, Unilever contact centre
- UK Customer Satisfaction Index: What the public doesn't like about call centres
- Communication, learning and understanding: Mike Wills and Phil Hood, Consumerlink manager, Unilever
Attendees can sample some of Unilever's products (Unilever produce Ben and Jerry's ice cream). Lunch will be provided and there'll be plenty of time to network with other customer service professionals.
ICS members should contact Phil Auden (phil.auden@icsmail.co.uk) to book a free place on this forum.
Venue
250 Gunnerbury Avenue, Chiswick, London W4 5QB (directions)
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