22 July 2009 - SOCAPiE Handling Difficult People Workshop
London
SOCAPiE workshop that will look at:
- Understanding the behaviour of other people
- The power of language and how to use it wisely
- How to say 'no' appropriately
- Managing emotions – yours and theirs
- How to avoid escalation by finding positive ground
- Developing assertive behaviour
Download an agenda.
ICS members are entitled to a discount rate of £295+VAT.
To book your place, call Kathy on 01933 651807 or email kathryn.stiff@socapie.eu
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