ICS is a UK registered company (No. 3316394) limited by guarantee.
The board of directors meets five times per year. Members of the board are:
| Executive Directors |
|
| Jo Causon |
chief executive |
|
|
| Non-executive chairman |
|
| Mary Chapman |
- commissioner to the board of the National Lottery Commission
- council member of Brunel University
- non-executive director, Royal Mint
- council member of the Girls’ Day School Trust
|
|
|
| Non-executive directors |
|
| Graham Clark |
director of executive MBA programme &
senior lecturer in operations management
Cranfield School of Management |
| Charles Reed |
former divisional director, customer service & communications
Nationwide Building Society |
| John Tomlins |
chief executive officer, shared services
Skandia |
| Alison Ward |
chief executive
Torfaen County Borough Council |
| Company Secretary |
|
| Cathy Lilley |
strategic director - operations,
Institute of Customer Service |
Directors serve for a three-year period and are appointed by ICS members at our annual general meeting.