Selecting the right person to work in an in-bound contact centre or in a face to face customer service role is one of the most important decisions facing a manager.
How do you select the right person from a huge pile of c.v.’s?
ICS can help with ICS FirstStep.
This online psychometric test has been specially designed and validated by ICS member organisations. It will enable you to select people who will thrive in your specialist environment.
Developed in partnership with ICS Associate Member Caliper UK, ICS FirstStep will help in your selection process.
The test looks at seven areas of individual make-up:
- Problem Solving
- Assertiveness
- Helpfulness
- Confidence
- Diligence
- Empathy
- Sociability
Download our FirstStep information leaflet (PDF, 3MB).
Contact Caliper for a free trial or more information.