Leadership team
Jo Causon
Chief executive. Email jo.causon@icsmail.co.uk. Read more about Jo.
Duncan Baker
Director, marketing and communications. Email duncan.baker@icsmail.co.uk. Read more about Duncan.
Robert Crawford
Director, client services. Email robert.crawford@icsmail.co.uk. Read more about Robert.
Sue Glynn
Director, policy, standards and qualifications. Email sue.glynn@icsmail.co.uk.
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Bill Leonard
Director, finance and internal services. Email bill.leonard@icsmail.co.uk.
Membership development team
The membership development team are the Institute’s relationship managers. They work on a regional basis.
Mike Crowther
Head of membership development. Email mike.crowther@icsmail.co.uk. Read more about Mike.
Phil Auden
Account director, London & the south east. Email phil.auden@icsmail.co.uk. Read more about Phil.
Ruth Evans
Account director, west midlands. Email ruth.evans@icsmail.co.uk. Read more about Ruth.
Bob Winnington
Account director, London & the east. Email bob.winnington@icsmail.co.uk. Read more about Bob.
Shirley McNabney
Account director, Scotland and Ireland. Email shirley.mcnabney@icsmail.co.uk. Read more about Shirley.
Jacqui Marchesi
Account director, north east. Email jacqui.marchesi@icsmail.co.uk. Read more about Jacqui.
Sue Hopson
Account director, the south. Email sue.hopson@icsmail.co.uk. Read more about Sue.
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Juliette Lowram
Account director, north west. Email juliette.lowram@icsmail.co.uk.