Buy ServiceAgility

ICS ServiceAgility is a diagnostic tool that will help your organisation respond rapidly to change and turbulent markets. Agile organisations:

• are more productive
• sell more
• satisfy their customers

One of the charts in the ServiceAgility presentation

The research that underpins ServiceAgility shows that although agility is seen as important by most organisations, few have appropriate strategies in place.

Once members of your organisation complete an online survey, we’ll email you a presentation that summarises your answers and indicates how agile your organisation is.

How does it work?

Up to 50 of your staff will be asked to rate your organisation by expressing their level of agreement on a scale of 1-10 with a series of statements.

We’ll email you your presentation once the survey has been completed.

What are the statements?

1. We can respond rapidly to customer complaints
2. We can respond rapidly to market upturns and downturns
3. We can respond rapidly to new competitors in our market
4. We can respond rapidly to changes in customer tastes and requirements
5. We can respond rapidly to competitor product and service innovations
6. We can respond rapidly to new process/system innovations
7. We have excellence in the core competitive dimensions* in our business/markets
8. We have excellence in other competitive dimensions
9. We have deliberately built capabilities to support this
10. We have been able to respond to changed or new customer needs

* as explained in the survey, competitive dimensions include areas such as customer service, quality, low cost/price, speed of response, flexibility, product/service range

How do I get started?

Buy ServiceAgility from our shop.