| 2010 | | 2009 | | 2008 |
More than 60 delegates attended our cultural change forum, hosted by Enterprise plc
Shropshire Council have been awarded ICS ServiceMark, our customer service accreditation mark
News and events from ICS in January 2010
In our first video podcast, Jo discusses UKCSI trends, the recession and getting customer service on the boardroom agenda
Sheffield Teaching Hospitals NHS Foundation Trust has become a council member of the Institute of Customer Service
We're recruiting account directors for the East Midlands and Wales and West regions
ICS held its first housing sector forum in February
The UKCSI ranks organisations across 13 sectors based on a survey of 26,000 adults' customer service experiences.
Sheffield-based, not-for-profit health insurance providers Westfield Health have joined the Institute.
Scotland's oldest and largest mutual building society has joined the Institute
ICS ran a customer service forum for transport sector members earlier in January
We've published four new literature reviews, one of which looks at the murky area of consumer ethics
ICS awards assessor Derek Murphy made over 30 assessments in one week
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