Overview
NVQs and SVQs (overview, PDF, 59K) have been designed for the private, public and voluntary sectors and for anyone whose job has a customer service element, whether their customers are external or internal.
Customer service NVQs and SVQs are based on the National Occupational Standards in Customer Service, and are currently available at levels 1, 2, 3 and 4. They're awarded by accredited awarding bodies (PDF, 71K).
Level 1 NVQ/SVQ
The Level 1 standards were approved in April 2007 and were accredited as NVQs/SVQs on 1 September 2007. Level 1 NVQs/SVQs are designed to meet the needs of people who:
- are looking for work
- are in schools or colleges
- are just starting their careers
Because of the nature of this target group, simulation, work placement and work experience are allowed for certain units in the NVQ.
Level 1 Key Documents:
Levels 2, 3 and 4 NVQ/SVQ
The current National Occupational Standards in Customer Service were approved in February 2006, from which the NVQs/SVQs at levels 2, 3 and 4 have been developed. The Standards and NVQs/SVQs are now available for you to buy on CD from our online shop. You can view an example of a unit as it appears on the CD.
Levels 2, 3 and 4 Key Documents: