Things happen fast in customer service, so it’s important to be up to speed with what’s going on. In some form or other, customer service is in the headlines most days. Could an incident that’s happened in one organisation be repeated in yours?
We think it’s also news when individual customer service professionals achieve qualifications. That’s why we recognise people and their organisations soon after their success.
Here’s how we help you:
- Latest news – we update the rolling news feed on our home page daily with information from the national and international press, news websites and leading publications
- Latest from ICS – announcements from the Institute of Customer Service
- ICS in the news – we at the ICS make the news from time to time. Here you can see the sort of press we get!
- Customer service in the news – we index stories by creating headlines we think will be relevant as reference items
- Press releases – announcements from ICS as distributed to media organisations
- Roll of honour – recognising people who have achieved customer service qualifications in the last few weeks