Our publications include the ICS blog, ICS Breakthrough Research reports, Literature Reviews, National Occupational Standards and customerfirst, the bi-monthly magazine for ICS members.
You can buy publications from our shop.
Some recent publications:
Keep abreast of the latest customer service thinking and explore the literature that informs it. Free for Institute members.
customerfirst Vol. 9 No. 5 - published November 2009
In this edition we look at how successful companies invest in their staff’s development to deliver world-class service. Read an extract from the latest customerfirst and visit our shop to order back numbers and subscribe.