Qualifications and training
Overview
Customer service professionalism has never been more important for both individuals and employers. We are the Standard setting body for Customer Service and Contact Centres, and have developed the National Occupational Standards linked to both. We’re currently reviewing the Standards for Customer Service - if you’d like to add your views, please take part in our survey.
Achieving an ICS customer service qualification means that individual learners have fully transferrable skills that have been measured and are recognised as meeting those National Occupational Standards. Employers recognise the value of this when recruiting or seeking to develop the service skills of their new and existing employees.
Customer service professionalism does not only apply to people who are in customer facing or ‘frontline’ roles as they are often referred to. You may be working in or recruiting for a contact or call centre environment or a role that provides service for internal customers as a main focus.
We offer a comprehensive range of qualifications and training to suit learners’ needs, whatever stage of their education or career. These skills can be used in any sector of the employment market making them attractive to employers and learners alike.
In addition we provide opportunities to progress to further qualifications or to undertake Continuous Professional Development (CPD) in order to demonstrate ongoing personal development and maintenance of professionalism.
For further details, visit the following areas of our website:
See our roll of honour for the latest ICS award recipients.