Qualifications

When you achieve a recognised qualification, whether it’s actually in customer service itself or in a sector where the main focus is on customer service, you become a true customer service professional.

If you’re a UK resident and work in customer service, there’s a wide range of qualifications open to you depending on how old you are, what your job involves and where you work.

• Modern Apprenticeships in Scotland and England/Wales
  for people under 25 years old
  
• NVQ and SVQ in customer service
  available to employees of organisations in England/Wales and Scotland
  
• ICS Professional Awards
  available worldwide to individuals working for organisations that are Council or Corporate members of the Institute of Customer Service
  
• Graduate and postgraduate qualifications
  available from some UK universities and business schools
  
• Other qualifications
  with a significant customer service component are offered by various business sectors and specialist groups
  
• Continuous Professional Development
  allows you to carry on with your personal development after you’ve achieved a customer service qualification

Please join us in congratulating people who have recently achieved a qualification shown on our Roll of Honour.