Our online shop is the easiest way to :

• buy copies of ICS breakthrough research reports
• buy individual copies of customerfirst, the ICS members magazine
• take out a subscription to customerfirst, the ICS members magazine
• buy other ICS publications

We’ve divided our shop into a number of categories. Items to buy are shown in each category. 

All goods and services are priced in £ sterling. All purchases must be by debit/credit card.  If you wish to make a purchase but are unable to use a card, please call 01206 571716.  

If you are an ICS member, please 'log in' before shopping to gain access to members prices for selected products. 

If you're looking for National Customer Service Week merchandise,
please visit our NCSW shop.