After ten years in the travel industry, seven of which were spent at the “front line” working overseas, including roles as Sales Director for Specialist Holidays Group (Crystal Holidays and Jetsave) and Commercial Director for Highlife Breaks, Giles joined P&O Princess Cruises in 2002 as Head of Sales.
In 2008, Giles became Sales and Customer Services Director for Carnival UK, the umbrella brand for P&O Cruises, Princess Cruises & Cunard Line, and responsible for the sales team, documentation, the contact centre, customer services, direct sales and distribution support departments. Giles has also served as Managing Director for the UK and Ireland for MSC Cruises, the third largest cruise company in the world. Since April 2016 he has been the CEO of Cosmos Tours.
Giles has completed his Institute of Customer Service Innovations award. He is keen on active challenges to raise money for charity, an avid skier, keen road cyclist and mountain biker and father of two boys aged 9 and 7 and a little girl aged 5.