Oke Eleazu, Managing Director of the consulting business, think outside in, which helps organisations take a strategic approach to improving their customer service experience and operational performance. Oke has held several senior roles in major organisations, all centered on improving the experience of customers. Most recently he has been Director of Customer Service Strategy for Sainsbury’s, where he created and executed a new strategy for delivering ever improving service for Sainsbury’s 24 million customers a week through 160,000 colleagues. Oke remains a strategic advisor to Sainsbury’s.
Oke is also currently a non-executive director of The Institute of Customer Service. He is also on the Board of the Bromford Housing Group where he chairs the Customer and Communities Board.
Previously he was Customer Service and Operations Director for Bupa, where he delivered a number of initiatives for people, process and technology to maintain Bupa's reputation for first class service. Previously, Oke was Customer Delivery Director at Prudential. In 2005, he led the Pru to win the prestigious Management Today/Unisys Service Excellence Award for Financial Services.
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