Meet the Team

Directors

  • Jo Causon

    Alongside Jo's role as the Institute's CEO she also holds the position of Executive Director on the board and is responsible for managing the Institute’s business in line with the strategic vision, mission, aims and values agreed by the board.

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  • Sue Glynn

    As Director of Standards and Quality, Sue provides strategic direction and leadership on quality, standards, accreditation and qualifications.

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  • Graham Heald

    Graham is the Customer Experience Director for The Institute. In this newly created role, he is responsible for the development of member services, client relationship development, research and insight and the creation of products and services.

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  • Bill Leonard

    Bill is The Institute's Director of Finance. Prior to joining the Institute he was director of finance and administration for the Chartered Management Institute (CMI).

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  • Mike Petrook

    As Director of Communications & Corporate Affairs, Mike provides strategic direction for The Institute’s public policy activities, member and stakeholder engagement and corporate affairs

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Non-executive Directors