Click here to view a short video about our aims
We pride ourselves that all services and products are underpinned by professional standards and quality measures that are regularly monitored and reviewed. The way we deliver our own service has a direct influence and impact on our customers and other stakeholders.
Our ethical, professional and expert positioning ensures we always endeavor to deliver to the highest standards and quality when meeting the current and future needs of our customers. Our world class service model is the flagship standard for customer service excellence.
Developed from extensive research with customers and employers it provides a comprehensive framework of customer service performance measures enabling organisations to benchmark, develop service strategies and improvements, promote employee commitment and customer satisfaction.
Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.