Francesca Rea

Francesca is Director of Customer Service & Service Delivery at NewDay Ltd (Financial Services)

Francesca Rea

In May 2014, Francesca joined NewDay as Director of Customer Service & Service Delivery where she is a member of the Senior Leadership team running the teams across Customer Service, Complaints, Underwriting and Fulfilment to drive a transformation of the business following the re brand of SAV Credit to NewDay and the acquisition of the Santander UK portfolio of co-branded cardholders. Prior to that Fran worked at GE Capital, Axa Life, Telefonica O2, Cable & Wireless Worldwide and BT.

As an experienced Leader who has lead successful transformations and created award winning customer service experiences and teams Fran’s strengths lie in customer focus and insight, transforming service experience in a cost effective way, engagement, customer experience and implementing new technologies and applications to enhance the journey.