Jeremy Hyams is CEO at Claims Consortium Group, a provider of property claims handling to many of the UK’s major insurers and brokers, and became VP of the Institute of Customer Service in 2017.
Jeremy has been an advocate for exceptional customer service since establishing Claims Consortium in 1996. He believes that businesses must be agile and innovative to satisfy the needs of the modern customer.
He has embedded values within the business and its people that underline his unwavering commitment to changing attitudes towards service in the insurance sector. The company’s listing two years running in the Sunday Times Top 100 Companies to Work For demonstrates how a motivated, engaged workforce plays a crucial role in delivering empowered, customer-first service.
His company holds Investors in People Gold status, and in 2017 won both the prestigious Queen’s Award for Enterprise and a UK Customer Satisfaction award for its innovation in software development. This year Jeremy was also announced by the Institute of Customer Service as winner of the Customer Service Strategic Leadership Award.
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