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The Institute of Customer Service is delighted to announce this year’s UK Customer Satisfaction Awards finalists.

Morrisons Utility Services Customer Focus, SMECODE Student Accommodation SmartDebit Nant TLF Best Return on Customer Service Investment Centrica Knightstone Marks & Spencer MSC Industrial Supply Company Best Application of Technology Paul Hartmann TalkTalk Vodafone Peace Recruitment UK Power Networks Simon Jersey Severn Trent Water EDF Energy TransPennine Express AFI Quality Service Provider of the Year Honda Finance Europe Northern Powergrid Capita Life, Pensions & Insurance Services, Zurich Account EDF Energy FirstPort Learning Pool OPL Leisure Group Bupa Pension Insurance Corporation Hitachi Capital Consumer Finance Best Use of Customer Insight Hitachi Capital Consumer Finance The NEC Centrica Dwr Cymru Welsh Water Virgin Money Leicestershire County Council Affinity Water Gentoo BMW UK Hampshire Trust Bank Grass Roots Best Customer Service Collaboration KIA Motors UK Skanska UK Capita Thames Water The Co-operative Bank Her Majesty’s Passport Office Claims Consortium Group Echo Managed Service & Grosvenor Services British Land/Broadgate Estates/VSG FirstPortRant & Rave Best Customer Satisfaction Strategy Northumbrian Water Essil or Affinity Water Hitachi Capital Consumer Finance Centrica Her Majesty’s Passport Office Edinburgh Trams Barclays TalkTalk InMoment Customer Commitment Disclosure and Barring Services Capita Life, Pensions & Insurance Services, Zurich Account Mears Group Pension Insurance Corporation Mirka (UK) Zen Internet Silver Cross UK Liaison Dwr Cymru Welsh Water Countrywide Conveyancing Services Cabot Credit Management Employee Engagement Strategy of the Year Marks and Spencer Electricity North West N Brown Countrywide Conveyancing Services HomeServe Power NI Bupa Barclays British Transport Police MSC Industrial Supply Company

Pension Insurance Corporation Customer Satisfaction Innovation of the Year

Marks & Spencer Virgin Money Vizolution & O2 Bupa Vodafone British Transport Police Power NI Centrica RBS Freight Transport Association

The NEC Customer Feedback Strategy

Nu-Heat Underfloor Heating & Renewables Vitality Health Global Payments Marks & Spencer Irwin Mitchell LLP SocialSignIn Flagship Homes SafeMove, a part of Yorkshire Water Primark Energise Recruitment Solutions ABa Quality Monitoring Best Customer Experience AwardVirgin Money Laithwaite’s Wine Barclays Wealth Management Electricity North West Countrywide Conveyancing Services Essilor Direct Line Group Claims Consortium Group Cabot Credit Management Thames Water

Hitachi Capital Customer Focus, Large enterprise

Honda Finance Europe Auto Windscreens Pension Insurance Corporation Wales & West Utilities Thames Water Mears Group Wessex Water Busch UK Freight Transport Association Essilor

Auto Windscreens Customer Service Strategic Leadership

Angela Spindler, CEO, N Brown Group Jeremy Hyams, CEO, Claims Consortium Group Deborah Green, Customer Operations Director, Cabot Credit Management Greg Reed, CEO, HomeServe Membership John Hawkins, Director of People & Culture, Spark Claire Sharp, Customer Director, Northumbrian Water Group Tony Brown, Installations Director, Wickes Lea Harrison, Managing Director, Edinburgh Trams Sara Protheroe, Chief Customer Officer, Pension Protection Fund Winners will be announced at the UK Customer Satisfaction Awards ceremony on 6 March 2018. Tables and individual tickets can be purchased and more information about the Awards can be found on The Institute of Customer Service website. Notes to editors: About The Institute of Customer Service, The Institute of Customer Service is the professional body for customer service delivering tangible benefit to organisations and individuals so that our customers can improve their customers’ experience and their own business performance. The Institute is a membership body with a community of over 500 organisational members, from the private, public and third sectors, and over 4,000 individual memberships. For more information about The Institute of Customer Service go to

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