Capita are the UK's leading provider of business process management and integrated professional support service solutions, with 68,000 staff across the UK, Europe, South Africa and India. We’re also the UK's leading provider of business process outsourcing and integrated professional support service solutions. We create unique, cost effective services that meet the individual needs of our clients. And we don’t just design these services, we also deliver them. Our experience, capabilities and scale mean we can deliver value to clients across most industry sectors - public and private. However complex the challenge, we bring together the right people with the right skills to streamline our clients’ services and improve customer experiences.
InMoment is a cloud-based customer experience (CX) optimisation platform that gives companies the ability to listen to and engage with their customers to improve business results through better experiences. The company operates as a full-service partner for more than 300 brands across 25 industries and over 128 countries.
Rant & Rave provides customer engagement solutions with a difference. Created with the belief that brands and consumers fundamentally want the same thing – to deliver and receive great service – half of the FTSE rely on the Rant & Rave platform to pro actively communicate with and gather fast feedback from their customers. By reducing customer effort and taking real-time inspired action, rands are able to transform Ranters into Ravers and happy customers into engaged Ravers – lifelong advocates.
Accelerator helps your organisation achieve positive business results through customer service leadership. Our training and research solutions bring your customer service vision to life by helping your people build the skills and confidence to make the service difference. As the UK’s most experienced provider of The Institute of Customer Service training, we also offer unique evaluation tools and a suite of follow-on programmes.
Having a reliable partner ready to support you during an unexpected service disruption is vital for your business.
Over the past 26 years, we have supported businesses with dedicated staff who can be fully operational within two hours of your emergency. We can be ready to handle incoming calls as an overflow operation, or can provide full, live contact centre support; we can provide support in over twenty languages, all from our Sheffield-based contact centres.
At Business Systems we have been specialising in call recording and workforce optimisation solutions for well over 25 years. We apply this in-depth knowledge to provide a single point of accountability and innovative processes to unlock effective answers to customer problems. Our solutions range from basic call recording (on-premise, hosted and mobile) through to quality monitoring, speech analytics and workforce management, representing some of the most recognised global innovators in the industry. Today, we are the partner of choice of many organisations with critical phone-based interactions including Financial Institutions, Public Organisations, Emergency Services, as well as many in-house and outsourced customer service centres.
Customers are extremely important. If it is difficult, complicated or even a point of frustration for your customers to interact with your company, you miss the opportunity to turn customers into active promoters of your brand – or even risk losing them altogether. That’s why at Bosch Service Solutions we help our clients’ shape their customer interactions by delivering a unique customer experience at every customer touchpoint. We believe that this is a key part of running a successful business.
From its global network of 23 sites and Building on Bosch’s reputation for high standards and excellent service; Bosch Service Solutions design Customer Interaction Services that not only meet your customers’ needs, but that also have the potential to create enthusiasm for your brand while assuring a positive return on your customer interaction investments.
Agilisys uses its scale, transformation expertise, platforms and tools to help you create seamless integrated journeys. We enable our customers to connect multiple locations, organisations and technologies to increase efficiency and effectiveness, reduce customer effort and improve customer experience. We blend technology and propositions to find innovative ways to remove service blockages and reduce service failures whilst we improve speed and ease of access to information.
Eptica is a leader in multichannel and multilingual customer interaction management software. The Eptica customer engagement platform is designed around a central knowledge base, powerful workflow and Eptica Linguistic Services™, advanced linguistic capabilities that enable organisations to quickly understand the tone, sentiment and context of digital interactions and automatically deliver personalised service. With Eptica you can engage more deeply with your customers, enhance agent performance, increase efficiency and drive sales, improving the experience for all.
If you would like your organisation to be considered please contact Sara Yarrow by telephone 07976 988481 or email [email protected]