Book your place

Annual Conference 2016

To book your place at the Annual Conference, please follow the link below.

Prices for the conference are as follows.

Ticket type


Member ticket

£615 + VAT (booking fee applies)

Non member ticket

£770 + VAT (booking fee applies)

Book now

Refunds policy

Date of cancellation

Refund amount

More than 90 calendar days before the conference

Full refund

61 – 90 calendar days before the conference

75% refund

31 – 60 calendar  days before the conference

50% refund

Less than 30 calendar days

No refund but purchased tickets can be transferred to a colleague

Are you looking for market insight?

Institute membership gives you exclusive access to customer service research across all sectors.

Are you looking to set and raise your standards?

Our training and accreditation programmes can raise your service standards.

Are you looking for organisational membership?

We support some of the UK's leading businesses in improving their customer service.