Conference presentations

Thank you for attending The Institute's annual conference on the 1st March at Hilton on Park Lane. You can now access presentations shown on the day for all the speakers who have given their consent to share their content. 

Nicola Millard, Head of Customer Insight and Futures, BT Global Innovation Team

Ian Filby, CEO, DFS

Bruce Carnegie-Brown, Chairman, MoneySupermarket

Jo Causon, CEO, The Institute of Customer Service

Are you looking for market insight?

Institute membership gives you exclusive access to customer service research across all sectors.

Are you looking to set and raise your standards?

Our training and accreditation programmes can raise your service standards.

Are you looking for organisational membership?

We support some of the UK's leading businesses in improving their customer service.