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Employees facing increased customer hostility as lockdown eases

New research reveals more than half of customer-facing employees have experienced increased hostility from customers during the coronavirus crisis Two-thirds of customer facing staff feel under greater pressure as they’re being asked to perform extra duties, some of which may…

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BBC Breakfast News: launching our ‘Service with Respect’ campaign

Institute's CEO, Jo Causon, was on BBC Breakfast News launching our campaign 'Back our Essential Workers - Service with Respect'.   Jo discussed our new research revealing that customer-facing staff have been subject to increasing levels of hostility. In fact,…

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