The Institute's research reveals a number of areas that organisations should measure to gauge customer satisfaction levels
Employers are struggling to fill vacancies because they can't find people with sufficient 'customer handling skills'. But there is a solution
We consider the top factors identified by business leaders as instrumental in enabling excellent customer service
UK public sector leaders are calling for a shared vision for improving customer service, according to a new report from the Institute.
On the 16th September the Payments Council launched a new -'7- day Switch'- account switching service (also called the Current Account Switch Service).
The Chancellor George Osborne delivered his Budget Statement to Parliament this week and announced a number of measures to boost business and economic growth.
Employee engagement and its influence on customer satisfaction and buying behaviour