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Introduction to effective complaints handling (22 Oct)

None of us want to receive a complaint but when we do, how can we tackle it with the best mindset and use it as an opportunity to improve reputation and customer loyalty? This interactive training, facilitated by The Institute’s Academy, is designed to give the latest insight and best practice in dealing with complaints effectively so they become valuable customer insight, as well as a way of building your organisation’s reputation.

This session is ideal for those involved in complaints management and team leaders responsible for service recovery and development.

A member only interactive workshop delivered virtually – ideal for working with others through a small amount of group work, sharing information and learning from best practice and the latest insight, through facilitator presentation and reviewing scenarios and examples.

This session will run with a minimum of 8 participants and a maximum of 12.

If you have teams of 12 or more, we can run the session for your organisation in groups of 10 to 12 people.

Facilitated by The Institute’s Academy and based on our latest research and best practice.

Please note that this ticket is non-refundable or transferrable in terms of date. If for any reason you are not going to be able to attend, we will accept a replacement person, subject to your prior notification.


Fri 22nd October 2021


09:30 - 13:00

Who Can Attend

TAN and DR Members only


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