Remote, face-to-face or hybrid service teams – managing your team for success through change (20 May)
Many of us have faced up to reshaping into different team setups over the last year and the need for evolution and change is expected to continue in the future. Retaining a well-functioning team that can continue to service your customers well is essential. This session is designed for those managing teams through such change or wanting to think about different approaches for the future. It will help you explore the main approach for successful delivery through face to face, remote or hybrid team set-ups from a manager, team member and customer perspective.
This session is ideal for customer service team leaders and managers.
A member only interactive workshop delivered virtually – ideal for working with others through a small amount of group work, sharing information and learning from best practice and the latest insight, through facilitator presentation and reviewing scenarios and examples.
If you have teams of 12 or more, we can run the session for your organisation in groups of 10 to 12 people.
Facilitated by The Institute’s Academy and based on our latest research and best practice.
Please note that this ticket is non-refundable or transferrable in terms of date. If for any reason you are not going to be able to attend, we will accept a replacement person, subject to your prior notification.