Introduction to Vulnerable Customers (11 Mar 2024)

Our Introduction to Vulnerable Customers online webinar will provide you with a sound introduction to vulnerability and how to provide service to those who are identified as vulnerable.

Who is it for?
This is a members-only event and is suitable for those who deliver service to vulnerable customers and those who manage these people.

Webinar format
This interactive webinar includes group discussions and case study reviews, providing an opportunity to explore and share best practice on delivering to vulnerable customers as an integral part of your organisation’s service provision.

Learning outcomes
The introduction to Vulnerable Customers webinar will cover the following:

• Definition of a vulnerable customer
• Identifying your vulnerable customers
• The causes of vulnerability
• Supporting vulnerable customers in practice
• The business context (the law and regulation)
• Vulnerable customer policy

This session will run with a minimum of 8 participants and a maximum of 12.

If you have teams of 12 or more, we can run the session for your organisation in groups of 10 to 12 people.

The workshop is facilitated by The Institute’s Academy and based on our latest research and best practice.

Please note that this ticket is non-refundable or transferrable in terms of date. If for any reason you are not going to be able to attend, we will accept a replacement person, subject to your prior notification.