Derek McManus, Chief Operating Officer, Telefonica UK
Derek is the Chief Operating Officer for Telefonica UK and has responsibility for the Digital Transformation of the business as well for all aspects of Network, IT, Customer Service, Fraud & Security, Smart Metering programme as well as sponsoring 5G for the company.
He has enjoyed over 30 years in the mobile industry in various technical and business roles becoming CTO and joining the UK board in April 2007 and COO 4 years later. Derek has led a number significant transformation at O2 at a technology and business level, ranging from developing O2’s online capability and creating the O2 Labs, changing how we build infrastructure through our ground breaking network sharing, building our industry leading customer service capability as well pioneering our customer centric approach to how we build and manage our network.
Derek holds an MSc in Telecommunications Business from UCL. He sits on a number of network and industry boards, including Shop Direct’s Digital Advisory Board.
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