Giles has over 25 years experience in the UK tour operation and cruise sectors of the travel industry and has held his current position of CEO of Cosmos since April 2016. Previously, Giles was Executive Director at MSC Cruises responsible for the UK & Ireland, Scandinavia and Australia markets as well as overseeing other key international markets. He has held director level positions at the Specialist Holidays Group, Highlife Breaks and Carnival UK where one of his key achievements was to re-shape the UK remuneration model for third party cruise agents.
Giles cites his first role as a young Overseas Rep and Operations Manager with the UK’s largest ski tour operator as a determining factor in developing his clear focus on putting the customer first in everything he does.
Giles is a non-executive director of the Institute of Customer Service (since 2009), runs his own small tour operation, South Downs Way Tours, is deputy chair of CLIA UK and chairman of the newly formed Association of Touring and Adventure Suppliers (ATAS). In his spare time, he is a keen cyclist, runner and skier. Giles loves spending time with his family and when time allows drinking good quality Burgundy.