Joe Garner, Chief Executive Officer, Nationwide Building Society
Joe became Nationwide’s Chief Executive Officer in April 2016, inspired
by the Society’s principle of mutuality. Joe’s mission is to remain true to the Society’s social purpose; using the power of the collective to improve people’s lives and fulfil Nationwide’s core purpose of ‘building society, nationwide’.
Joe’s career started in 1991 with Procter & Gamble and in 2001 joined Dixons Carphone. Joe joined HSBC in 2 004, latterly appointed as Head of HSBC’s, Retail and Commercial Bank in the UK. In 2014 he became Chief Executive Officer of Openreach, BT’s Infrastructure division.
Between 2011 and 2013, Joe was Chair of the Financial Services Authority Practitioner Panel, re joining as a Financial Conduct Authority panel member in 2016. In addition, between 2007 and 2010, he was a non executive Director of the Financial Ombudsman Service.
Joe is also Chairman of the triathlon sports charity; the Triathlon Trust.
Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.