Conference speaker


Louise Beardmore, Customer Service Director, United Utilities


Working for the United Utilities Group as Customer Services Director, Louise has held a number of senior positions at North West Water, Norweb Plc, Vertex and United Utilities, leading business in Operations, Customer Services and HR both here in the UK and Internationally for a number of Utility and Retail brands. Prior to her current role, Louise was Head of Business Transformation for United Utilities, managing all aspects of transformation across the Group driving people, process and technology changes to improve service and drive efficiency. Louise is a huge advocate of the power of employee engagement to drive improved customer service and is a Non-Executive Director of Engage for Success as well as a Vice President of the Institute of Customer Service.