Annual Conference Speaker

Oke Eleazu, Chief Operating officer, Bought By Many

Oke Eleazu is Chief Operating Officer of Bought By Many (BBM). BBM is one of Europe’s leading Insurtech start-ups, focused on disrupting traditional insurance markets by using digital to provide customers with better insurance experience. Prior to this he was Managing Director of the consulting business, think outside in, which helps organisations take a strategic approach to improving their customer experience. Oke has held several senior roles in major organisations, all centred on improving the experience of customers. Most recently he has been Director of Customer Service Strategy for Sainsbury’s, where he created and executed a new strategy for delivering ever improving service for Sainsbury’s 24 million customers a week. Previously he was Customer Service and Operations Director for Bupa and Customer Service Director at Prudential 

Oke is an in-demand keynote speaker, and in September 2016, published his first book, ‘The Cult of Service Excellence’. The book is about how to create the culture in any business to ensure there are engaged employees delivering exceptional customer experience.

Oke is also currently a non-executive director at Bromford Housing Group where he also chairs the Customer and Communities Board.

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