Annual Conference speaker

The Haka

Pride, strength and unity are all attributes that make a good leader and to be a good leader you need to be your best self. Whilst most people associate The Haka with rugby, the reason it was adopted by the New Zealand rugby team is all about pride, strength and unity. It is equally used on the battlefield and when groups come together in peace. This session explains how the traits successfully employed by the All Blacks can be used to create better leaders and improve morale.

Are you looking for market insight?

Institute membership gives you exclusive access to customer service research across all sectors.

Are you looking to set and raise your standards?

Our training and accreditation programmes can raise your service standards.

Are you looking for organisational membership?

We support some of the UK's leading businesses in improving their customer service.