Annual Conference speaker

Tulsi Naidu, Chief Executive, Zurich

Tulsi Naidu is Chief Executive Officer for Zurich in the UK and is a member of the FCA Practitioner Panel, the ABI Board and the CBI President’s Council.

Prior to joining Zurich, Tulsi spent 14 years at Prudential UK and Europe as an Executive Director with commercial leadership for Prudential's UK and Europe business and as Chief Operating Officer. Earlier in her career she has worked at CSFB, ICICI and Arthur Andersen.

Tulsi is a Trustee of TeachFirst.

Are you looking for market insight?

Institute membership gives you exclusive access to customer service research across all sectors.

Are you looking to set and raise your standards?

Our training and accreditation programmes can raise your service standards.

Are you looking for organisational membership?

We support some of the UK's leading businesses in improving their customer service.