Conference speaker


Vernon Everitt - Managing Director, Customers, Communication and Technology, Transport for London (TfL) 


Vernon is responsible for Transport for London's customer, communications and technology strategies. He focuses on putting customers at the heart of TfL’s operations through delivering improved journeys on public transport and the road network. He also leads on supporting and partnering with the Capital’s thriving tech sector.
Vernon oversees fares and payments, contact centres, customer information, marketing and customer insight, media relations, public affairs and travel demand management.
For the 2012 London Olympic Games, Vernon successfully led the largest integrated marketing and communications campaign ever undertaken, which spanned Government and the transport industry.
Prior to joining TfL in 2007, Vernon spent 10 years at the Financial Services Authority and 18 years at the Bank of England, in a variety of banking, regulatory, corporate and communications roles.
Vernon is on the Board of the London Transport Museum and is a Fellow of the Chartered Institute of Logistics and Transport.