The awards recognise organisations and individuals that have implemented successful customer service strategies. Organisations from across the UK can enter one of 14 categories and will be judged by industry experts, business leaders and academics. The awards ceremony takes place alongside the Institute's industry-leading Annual Conference.
UK Customer Satisfaction Awards Winners
UKCSI Award Best in UK
UKCSI Award Most Improved
Customer Focus Award – Large Enterprise
Mitie Client Services
VocaLink Best Application of Technology Award
Nationwide Building Society
Hitachi Capital Best Customer Service Co-Creation/Collaboration Award
Legal & General Retail Investments
Rant & Rave Best Customer Satisfaction Strategy Award
Hitachi Capital Consumer Finance
Grass Roots Best Use of Customer Insight Award
InMoment Customer Commitment Award
The NEC Customer Feedback Strategy Award
Cabot Credit Management
Morrison Utility Services Customer Focus Award – SME
Customer Satisfaction Innovation Award
Claims Consortium Group
Auto Windscreens Customer Service Strategic Leadership Award
Kathryn O’Brien, Customer Experience Director – TransPennine Express
Oracle Quality Service Provider Award
Pension Insurance Corporation
TLF Research Best Return on Customer Service Investment
Callcredit Employee Engagement Strategy Award
Carillion Customer Experience Centre
ABa Quality Monitoring Best Customer Experience Award
Pension Protection Fund
Read the winners press release
Auto Windscreens is one of the UK’s leading automotive glass repair and replacement companies in the UK, serving customers across all sectors. With a fleet of mobile technicians and headquarters in Chesterfield, we always aim to provide a superior service, putting value, safety and total customer satisfaction at the heart of our business.
TLF Research is the UK's leading customer experience survey specialist. We conduct over 500 surveys a year to help organisations map customer journeys and improve their customers' satisfaction and loyalty. Clients from across all industries including BIFFA, British Gypsum, Chelsea FC, Direct Line Group, Irish Life, Johnsons Apparelmaster, Land Securities, LV=, Northgate, Rolls Royce, Saint Gobain, Tata, Visa and YHA.
Morrison Utility Services works with utility company clients in the electricity, gas, water and telecommunications sectors helping them renew, refurbish and maintain infrastructure and networks. Our vision is to be the leading utility service provider delivering high-quality, cost effective and customer-centric services on behalf of our clients. We continually look to invest, influence and innovate through our customer service approach, always recognising the impact we can make through the delivery of essential utility services to our client’s customers.
The NEC - where brands are born, products are launched, networks are
made - and a great day out is had! We’re the nations most connected and
convenient venue with over 500 events held every year and the No. 1 venue of choice
for organisers, exhibitors and visitors alike.
Bottomline Technologies help our customers innovate, win, and grow by
powering mission-critical business transactions. Through intense customer focus
and user-driven product innovation we provide corporations, financial
institutions and banks around the world with market-leading solutions for
payments and cash management, financial document automation, financial messaging, digital
banking, cyber fraud and risk management.
Enter for FREE!
Entering the UK Customer Satisfaction Awards is free. There are no hidden charges and if your entry is successful and makes it through to the finalist shortlist, you will get one free ticket to the gala ceremony on 7 March 2017 at the Hilton Park Lane, London.
Reasons to enter:
The UK Customer Satisfaction Awards are the only customer service awards run by the UK's professional body for customer service. Many benefits can be gained from entering them, these include:
Gain external and internal recognition of your organisation's commitment to customer service
Benchmark against some of the UK's leading service organisations
Make the most of the opportunity to motivate and engage your employees
How to enter:
Register using the form below and you will be re-directed to a page where you can download the entry forms you have chosen
Once you have downloaded the entry forms, complete them in full and email them to [email protected]
How to put your entry together:
Click here for details of all award categories and the entry criteria
Visit our blog to read more about our top tips for entering the awards
Download our guide to putting together a compelling awards entry
See our past winners
Can I enter more than one category?
There are 13 categories to choose from and an organisation can enter as many of the 13 as they wish. We only accept one entry per category from any organisation.
Is there a fee to enter?
The awards are completely free to enter. Those organisations named as finalists will receive one complimentary invitation to attend the awards ceremony.
My organisation is not a member of the Institute, can I still enter the awards?
The awards are open to all organisations that have a Head Office function and that operate in the UK. You do not need to be a member of the Institute to enter the awards. There are 13 categories to choose from and these have been designed to appeal to all organisation from all sectors of the economy. They are relevant in equal measure to B2C and B2B organisations.
Can different parts of my organisation enter the same category?
We only allow one entry per category from any organisation, however, you can enter as many categories as you wish.
Will my organisation be named if the entry is unsuccessful?
We only publish the names of the successful finalist organisations. The names of all finalists are made public after the shortlisting process and each finalist will be featured in the Awards Show Guide on the evening of the awards.
How do I sign the form when it has to be emailed?
Many people have electronic signatures which can just be inserted into the form as a picture. If this does not apply to your organisation, please type in the name of the authorised person in the box provided. In the email in which you send the application form please just write that the named person has given you permission to submit the form.
Most awards extend the deadline, can I have some extra time to submit my entry?
Unfortunately we are unable to extend the deadline because we have a limited time for the short-listing panel to sit. Because of the popularity of these awards and the numbers of organisation’s entering it would be unfair to allow extra time when the majority have adhered to the deadline.
Will my submission be acknowledged?
All submissions received will be acknowledged within 48 hours of receipt. Please only call if you have not received notification of the safe arrival of your entry after 48 hours. The number to call is 0203 002 7764.
If I am not successful can I get feedback?
Independent feedback is available for all organisations entering the awards. Because the entries are completely free, a charge of £200 + VAT is made for compiling the feedback. The fee is paid directly to our partner MediaOutsource and not The Institute.
Can sponsors enter the awards?
Sponsors can enter the awards but are prohibited from entering the category that they sponsor.
If I have a question about the awards who should I contact?
For all enquiries in the first instance contact [email protected]
Will the information I supply remain confidential?
Any person having access to the information you supply (judges and short-listing judges only) will have signed a legally binding non-disclosure agreement. Furthermore, each judge gives an undertaking to make us aware of any interest (conflict) they may have with any named finalist. In such an instance the judge is either re-assigned another category or asked to stand down.
Is there any formal presentation or are we judged on the submission alone?
There are no presentations to judges. The decisions are reached from the paper submissions and any information readily accessible in the public domain.
How are judges selected?
Judges are selected for their expertise, experience and business acumen. Each panel will have a group of judges that have different skillsets, which collectively enable them to assess the business benefit, the customer service speciality and the overall effect of the customer service initiative on both customers, employees and in the wider marketplace. Sponsors are entitled to supply one judge, and there are always more independent judges to ensure that sponsors do not have any undue influence. The Institute of Customer Service has one judge only – usually the CEO.
Can anyone apply to be a judge?
There are limited opportunities to judge the UK Customer Satisfaction Awards. Each applicant will need to be a senior customer service professional or have a proven track record in business at a senior level having specialised in several different disciplines. Interested parties should send a short biography outlining their specific skill sets and current position to[email protected]. Successful applicants will be placed on a waiting list until suitable positions become available.
Are there different judges for each category?
Each category has a separate panel of judges. Therefore, if you are planning to enter multiple categories your submissions will be considered by multiple panels of judges.
Why do you need my logo?
If you have been successfully named as a finalist we will need your logo to use on the projections at the Awards Ceremony and to publicise your achievement in the Official Show Guide. We may also use it on the Institute website when we announce the finalists. We will adhere to your Brand Guidelines and undertake to never distort or misrepresent your brand. In turn, we will supply you with a Finalist logo for you to use to publicise your success.
Each finalist organisation receives one complimentary place to the Awards ceremony. If you do wish to celebrate with colleagues tables are available to purchase on a first come - first served basis (we have Sold Out for the past three consecutive years). There are also a very limited number of individual places available for sale.
If I win will I have to speak?
The only person invited to speak is the winner of the Customer Service Strategic Leadership Awards, all other winners will be invited on stage to be handed their trophy but will not have the chance to speak.
Is there any publicity surrounding the winners?
Winners are published on the Institute’s website and press releases are circulated to the media. Winners and also invited to seek as much publicity as possible to highlight their achievements. Once the winner has received their trophy they are escorted to our video wall where a short piece to camera is recorded for publicity purposes.
Are there any special accommodation rates at the awards venue?
We have a limited number of rooms available at a discounted rate which can be booked direct with the hotel using the Promotional Code provided on the Institute website.
Is there any incentive for me to book my table early?
The first 20 tables booked will receive a Champagne Upgrade (worth £200). The upgrades include 2 bottles of champagne per table plus the best available position in the room. To find out if there are any Champagne Upgrades still available please call Jacqui on 0203 002 7764.
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The Institute of Customer Service Annual Conference is the biggest forum for customer service thought leadership and best practice in the UK