Customer Focus Award – Large Enterprise

Winner 2018 - Pension Insurance Corporation

What is the criteria for the Customer Focus Award - Large Enterprise?

This category looks for the large organisation which places its customer at the heart of its operations, the organisation that considers customer impact as part of its strategic thinking

Why did Pension Insurance Corporation win the Customer Focus Award - Large Enterprise?

Pension Insurance Corporation, who this time last year lifted the trophy for best Quality Service Provider, and have now been elevated to Customer Focus. Successful, partly because each transaction is designed specifically for every individual client, and partly because it is totally committed to its customers. 



Are you looking for market insight?

Institute membership gives you exclusive access to customer service research across all sectors.

Are you looking to set and raise your standards?

Our training and accreditation programmes can raise your service standards.

Are you looking for organisational membership?

We support some of the UK's leading businesses in improving their customer service.