Winner 2016 - Berkeley Group
This award is open to any organisation with a turnover in excess of £10m that has placed the customer at the centre of its operations and strategies. Candidates needed to display a well communicated customer strategy and evidence of employee engagement in executing the strategy. Evidence was required of the extent to which the customer shapes the business and how this has improved overall results.
There was strong competition for this title, but Berkeley shone through because of its complete customer-centricity. Customer service is the responsibility of everyone at Berkeley and is underpinned by a professional and efficient Customer Charter. The judges were impressed with Berkeley’s comprehensive commitment to customer excellence. Well done to them.