Auto Windscreen sponsored Customer Service Strategic Leadership Award

Winner 2016 - Scottish Water’s Fiona Templeton

This award is open to any Chairman, CEO, Board Director or senior individual who has demonstrated exceptional leadership and vision in the field of customer strategy serving as an inspiration to others. Judges looked for evidence of vision, leadership, communication and successful outcomes from the deployment of developed strategies. Entrants for this category were nominated by their peers or colleagues.

Fiona is described as customer focused, approachable and encouraging. People who have worked with her, say she will regularly use positive reinforcement to praise individuals, encouraging them to deliver the best service possible to customers. She appreciates every single member of her team, and refuses to take credit for their work – she see’s every success as a team effort. Well this one is for you Fiona Templeton, well done.