Winner 2016 - TransPennine Express' Kathryn O’Brien, Customer Experience Director
What is the criteria for the Customer Service Strategic Leadership Award?
This award is open to any Chairman, CEO, Board Director or senior individual who has demonstrated exceptional leadership and vision in the field of customer strategy serving as an inspiration to others. Judges looked for evidence of vision, leadership, communication and successful outcomes from the deployment of developed strategies. Entrants for this category were nominated by their peers or colleagues.
Why did Kathryn O’Brien, Customer Experience Director – TransPennine Express win the Customer Service Strategic Leadership Award?
TransPennine Express (TPE) is an intercity train operator that connects many major cities and destinations across the North of England and into Scotland. One of its five core leadership values is 'committed to customers'. Kathryn O'Brien is at the heart of its service delivery - proving herself to be an ambassador for every single customer that boards TPE trains. Kathryn accepts nothing less than excellence and has devoted her career to ensuring that this excellence is delivered and makes a difference. Judges were impressed by Kathryn’s leadership in a transport sector which isn’t renowned for customer satisfaction.
Where can I see more about the Customer Service Strategic Leadership Award?
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