Best Customer Service Co-Creation/Collaboration Award

Winner 2018 - Skanska UK

What is the criteria for the Best Customer Service Co-Creation/Collaboration Award?
This category was introduced a three years ago to reflect the importance and growing popularity of organisations either collaborating with one another, or with customer groups to produce new products and services. Today, it retains its place as one of the most fiercely contested categories. 

Why did Skanska UK win the Best Customer Service Co-Creation/Collaboration Award?
Skanska collaborated with TfL, to put their customer’s customer first throughout the delivery of utility diversions across some of London’s busiest roads, creating value for TfL, reducing disruption for road users, and enhancing Skanska’s reputation.