2018 Winner - Vizolution
What is the criteria for the Customer Satisfaction Innovation Award?
This category looks at how innovation has been designed to improve the customer experience and how it has been embraced by the organisation.
Why did Vizolution win the Customer Satisfaction Innovation Award?
Vizolution, whose work alongside 02 has enabled agents to transform a standard telephony call into a visual experience and move customers seamlessly into a digital screen-sharing session.