Customer Focus Award – SME

Winner 2018 - CODE Student Accommodation

What is the criteria for the Customer Focus Award – SME?
This award is for the Small to Medium-sized Enterprise which has made the most fundamental impact through its customer focus and has showed signs of improved business performance.
Each finalist excelled to meet the demanding criteria. It is often more difficult for smaller organisations, who don’t necessarily have big budgets or large headcount to offer a consistent Customer Focus strategy. 

Why did CODE Student Accommodation win the Customer Focus Award – SME?
CODE Student Accommodation are using customer focus as a differentiator in an increasingly competitive market. Meeting the needs of students who have increasingly high expectations is difficult enough, especially with limited student budgets, but to invest in customer service at the same time truly sets CODE apart.  

Are you looking for market insight?

Institute membership gives you exclusive access to customer service research across all sectors.

Are you looking to set and raise your standards?

Our training and accreditation programmes can raise your service standards.

Are you looking for organisational membership?

We support some of the UK's leading businesses in improving their customer service.