Winner 2017 - Adestra
What is the criteria for the Customer Focus Award – SME?
This award is open to any organisation with a turnover below £10m that has placed the customer at the centre of its operations and strategies. Candidates will need to display a well communicated customer strategy and evidence of employee engagement in executing the strategy. Evidence will be required of the extent to which the customer shapes the business and how this has improved overall results.
Why did Adestra win the Customer Focus Award – SME?
Adestra is a digital marketing software provider whose comprehensive and committed customer focus, and its sector-exclusive customer charter has seen the company retain 98.7% of its customers. The Charter is updated annually and presented to all 133 colleagues to ensure that the customer remains at the heart of operations. Judges were impressed with the level of emphasis placed on consistent customer service and how Adestra effectively differentiates itself through its service offering.
Where can I see more about the Customer Focus Award – SME?
Click here to view more about this.