Customer Commitment Award

Winner 2018 - Disclosure and Barring Service

What is the criteria for the Customer Commitment Award?
The key attributes for this category include differentiation through a well-communicated customer commitment strategy and a customer-oriented culture showing a consistent commitment to customer service excellence. 

Why did Disclosure & Barring Service win the Customer Commitment Award?
What stood out about the Disclosure and Barring Service is that it has transitioned from a purely transactional service to one which puts customer satisfaction at its heart, driven again from the very highest part of the organisation, which seems to be a winning formula for public sector organisations.