Winner 2018 - Honda Financial Services
What is the criteria for the Quality Service Provider Award?
In this category, judges looked for an overview of how quality service is identified together with evidence of statistical support from customer satisfaction surveys, to show how this benefitted customers.
A varied range of sectors made up the finalists in this category - financial services, utilities, education, leisure, insurance and healthcare, a clear indicator of the reach of these awards, and also the importance of quality service in all sectors.
Why did Honda Financial Services win the Quality Service Provider Award?
At Honda Financial Services quality service is underpinned by treating the customer fairly, and all of its incentive programmes put customer outcomes at the centre. If it is not a good outcome for the customer, its not a good incentive for Honda Financial Services employees.