Winner 2016 - Just Retirement Group
This award is open to any organisation that prides itself on the excellence of its customer service. Candidates needed to present an overview of how quality service is identified and how it is delivered within the organisation. Evidence of statistical support from customer satisfaction surveys and/or customer endorsements was required.
Over the past 10 years the company has grown from 24 to 834 employees, and each one of them has a genuine interest and responsibility for the customer. It is this customer-centric approach that has enabled Just Retirement Group to be nimble and responsive to changing market conditions and which set them apart in this category. Well done to all 834 staff at Just Retirement.