Winner 2016 - LV=
This Award is open to any organisation that has an Employee Engagement strategy that has led to an improvement in performance and customer satisfaction. Key indicators that judges looked for were improved staff retention, reduced sick leave and the purpose behind the implementation of the strategy. Entrants were required to display a cohesive engagement strategy, a comprehensive communication policy and a positive relationship between management and staff.
During the past 8 years the company has grown from 1200 people across three sites to over 6,000 people across 17 sites, and keeping people engaged in a uniform and consistent way is a huge task. It has adopted the service profit chain, recognising that as it invests in achieving high levels of people engagement, they deliver great customer service, which leads to high customer satisfaction and retention. Well its certainly paid dividends tonight, well done LV.