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UK Customer Satisfaction Index - Most Improved
T-Mobile

UK Customer Satisfaction Index - Best in the UK
Amazon

Grass Roots Best Use of Customer Insight
Direct Line Group

Morrison Utility Services Customer Focus Award, SME
Wellworking

Capita Customer Satisfaction Innovation Award
Virgin Money

VocaLink Best Application of Technology Award
Cofely Workplace & North Tyneside Council

Northern Gas Networks Quality Service Provider Award
Just Retirement Group

Best Customer Satisfaction Strategy Award
Auto Windscreens

NEC Customer Feedback Strategy Award
Scottish Water

TLF Research Best Return on Customer Service Investment Award
A-Plant

Best Customer Service Co-Creation/Collaboration Award
Ageas

InMoment Customer Commitment Award
Osborne Property Services

Objective HR Employee Engagement Strategy Award
LV=

ABa Quality Monitoring Customer Focus Award, Large Enterprise
Berkley Group

Auto Windscreens Customer Service Strategic Leadership Award

Fiona Templeton, Customer Experience Manager, Scottish Water