Customer Feedback Strategy Award

Winner 2018 - Nu-Heat Underfloor Heating & Renewables

What is the criteria for the Customer Feedback Strategy Award?
Customer feedback can be collected using a number of methods, including relatively recent breakthroughs using social media. Yet collecting feedback is only part of the process, it’s what an organisation does with the feedback and how that actually makes a difference to the customer that really matters. 

Why did Nu-Heat win Customer Feedback Strategy Award?
Nu-Heat Underfloor Heating & Renewables, firmly attributes their business growth and increased customer loyalty to their feedback strategy, which uses a full suite of feedback mechanisms including Feefo, Web Forms and an email footer survey.