Winner 2018 - TalkTalk
What is the criteria for the Best Application of Technology Award?
This category looks for the organisation that has implemented technology in the most advantageous way for both the business and the customers. The technology can be new, existing or applied in an innovative way to give competitive advantage.
Why did TalkTalk win the Best Application of Technology Award?
TalkTalk pioneered the use of voiceprint to overcome security. Customers enrol using the IVR and then use the phrase “With TalkSafe, my voice is my password,” this verifies their identity within 12 seconds – this technology negates the need for passwords, pins or remembering your mother’s maiden name.