Places are limited, so please book early to avoid disappointment
Venue: Barbican Centre, Silk Street, London, EC2Y 8DS
Date: Wednesday, 22 January 2020, 18:00 for 18:30 start
To mark the occasion we are holding our inaugural UKCSI Live Launch. We reveal the latest top 10 and consider what we can all learn from a decade of the UKCSI.
This will be followed by a panel discussion and networking. Non-members are welcome to attend.
All attendees will receive a free copy of the January 2020 UKCSI report and Customer Focus magazine. Non-member tickets: £95 + VAT, member tickets: £75 + VAT
18:00 - Registration, refreshments & networking
18:30 - Inspiring a Service Nation - Jo Causon, CEO, Institute of Customer Service
18:45 - Key findings, top performers and the lessons learned from 10 years of the UKCSI - Brian Weston, Head of Research & Insight, Institute of Customer Service
19:15 - Lively panel discussion featuring some of the best performers over the past decade - O2, LV= + more to be confirmed
20:00 - Drinks, nibbles & networking in the Conservatory
20:30 - Close
Get the latest unique insight into the state of customer service in the UK
Discover customer service trends and discuss key issues
Find out how your sector is performing and how you benchmark against them
Learn about your customers' priorities and the importance of the five customer experience dimensions: Experience, Complaints, Customer Ethos, Emotional Connection and Ethics
Network with other senior industry professionals
You'll receive free copies of the latest UKCSI report and Customer Focus magazine (January 2020)
Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.