UKCSI Live Launch: Jan 2020

Places are limited, so please book early to avoid disappointment

Venue: Barbican Centre, Silk Street, London, EC2Y 8DS

Date: Wednesday, 22 January 2020, 18:00 for 18:30 start

Book your place now

In 2020 we'll be celebrating 10 years of The UK Customer Satisfaction Index – now firmly established as the nation’s customer service barometer!

Hear the latest results and discuss a decade of the UKCSI 

To mark the occasion we are holding our inaugural UKCSI Live Launch. We reveal the latest top 10 and consider what we can all learn from a decade of the UKCSI.

This will be followed by a panel discussion and networking. Non-members are welcome to attend. 

All attendees will receive a free copy of the January 2020 UKCSI report and Customer Focus magazine. Non-member tickets: £95 + VAT, member tickets: £75 + VAT

Click here: Book your place now


18:00 - Registration, refreshments & networking

18:30 - Inspiring a Service Nation - Jo Causon, CEO, Institute of Customer Service

18:45 - Key findings, top performers and the lessons learned from 10 years of the UKCSI - Brian Weston, Head of Research & Insight, Institute of Customer Service

19:15 - Lively panel discussion featuring some of the best performers over the past decade - O2, LV= + more to be confirmed

20:00 - Drinks, nibbles & networking in the Conservatory

20:30 - Close

Reasons to attend

Get the latest unique insight into the state of customer service in the UK

Discover customer service trends and discuss key issues

Find out how your sector is performing and how you benchmark against them

Learn about your customers' priorities and the importance of the five customer experience dimensions: Experience, Complaints, Customer Ethos, Emotional Connection and Ethics

Network with other senior industry professionals

You'll receive free copies of the latest UKCSI report and Customer Focus magazine (January 2020)

Click here: Book your place now

Panelists (Line-up subject to change)

Joe Gordon,CEO, first direct

Mark Gait, Director of Customer Service, O2

Heather Smith, Managing Director, LV=

Click here: Book your place now

Are you looking for market insight?

Institute membership gives you exclusive access to customer service research across all sectors.

Are you looking to set and raise your standards?

Our training and accreditation programmes can raise your service standards.

Are you looking for organisational membership?

We support some of the UK's leading businesses in improving their customer service.