What does the Academy aim to achieve?
The Academy supports an organisation’s People Development strategy through the provision of learning, education and insight, providing tangible results and optimising customer service performance.
How does the Academy support customer service excellence and performance?
The Academy develops blended learning solutions that cater for the needs of all our customers, regardless of sector or specialism. Our unique suite of products get to the heart your strategy, optimising performance. They are complemented by The Institute’s Professional Qualifications to develop critical people skills and behaviours that drive a consist approach in service delivery and enhancing the customer experience.
Business Benchmarking is a measurement of customer satisfaction that organisations can use to benchmark against national leaders in their sector and beyond.
Institute of Customer Service management and strategy qualifications focus on a unique combination of customer service and management skills, maximising personal development whilst delivering tangible business benefits.
See all Case StudiesThe industry has become more competitive over the years and we realised that bringing customer service to the forefront of what we do will improve customer satisfaction and give us a real competitive advantage.
Christian Oram Sales and Marketing Manager, Nu-Heat
84% of customers say that customer facing staff need more training. How well prepared are your front-line and management teams when it comes to improving the customers' experience? Do they have the skills, training and capability to meet customer needs?
Institute membership gives you exclusive access to customer service research across all sectors.
Our training and accreditation programmes can raise your service standards.
We support some of the UK's leading businesses in improving their customer service.