The latest customer service news, views and insights right here in our official media centre
Find out the latest customer service news, views and insights in our official media centre. In addition to our press release archive, take the time to comment on our blog or watch some of our latest videos
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The industry has become more competitive over the years and we realised that bringing customer service to the forefront of what we do will improve customer satisfaction and give us a real competitive advantage.Christian Oram Sales and Marketing Manager, Nu-Heat
Jo Causon, CEO of the Institute of Customer Service, highlights the key to great service in the future.See more videos
The Institute of Customer Service are available for market commentary, views and insights on customer service related topics
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