The latest customer service news, views and insights right here in our official media centre
Find out the latest customer service news, views and insights in our official media centre. In addition to our press release archive, take the time to comment on our blog or watch some of our latest videos
See all Case Studies“It was this high level of involvement with the Institute right from the on-set, their flexibility and their understanding that we are a business first – and that they were not trying to fit us into a One Size Fits All Box - which was so brilliant.”
Stevan Cloete Head of Operational Training, BSkyB
Jo Causon, CEO of the Institute of Customer Service, highlights the key to great service in the future.
See more videosThe Institute of Customer Service are available for market commentary, views and insights on customer service related topics
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