Media centre

The latest customer service news, views and insights right here in our official media centre

Welcome to The Institute of Customer Service media centre

Find out the latest customer service news, views and insights in our official media centre.  In addition to our press release archive, take the time to comment on our blog or watch some of our latest videos

Press Releases

Market commentary from The Institute of Customer Service

Market commentary from the Institute of Customer Service on the latest customer service news, trends and developments in the UK.

Video

Find out what's been happening in the world of customer service

The latest videos from the Institute of Customer Service's YouTube channel.

Blog

Visit our blog for opinions, insights and latest happenings

Subscribe to our blog and keep up with the latest news, events and insights from the Institute of Customer Service

Case Studies

BskyB - Driven by customer service excellence

β€œIt was this high level of involvement with the Institute right from the on-set,  their flexibility and their understanding that we are a business first – and that they were not trying to fit us into a One Size Fits All Box - which was so brilliant.”

Stevan Cloete Head of Operational Training, BSkyB
See all Case Studies

Supply chain and logistics - Conference speech

Jo Causon, CEO of the Institute of Customer Service, highlights the key to great service in the future.

See more videos

Member news

Exclusive news for members only

Exclusive to members only, find out about new members and current Institute members' customer service achievements

Press contacts

Find out who to speak to in our press office

The Institute of Customer Service are available for market commentary, views and insights on customer service related topics

Social media

Follow us on social media for up to date news and views

You can find us on Linkedin, Twitter, Google+ and Facebook.  Why not connect?